Careers with InfoEd Global
Built on years of industry experience and knowledge, InfoEd Global Research Management Software is the ideal solution for sponsored project administration
InfoEd Global is headquartered in New York State’s Capital, Albany.
The company is experiencing rapid growth and is currently the third largest software developer in New York’s Capital Region. We are always looking for experienced professionals that are the right fit for our team such as for Software Integration Consultant and Technical Integration Consultant.
The Capital Region offers a high standard of living with excellent schools, beautiful neighborhoods, plenty of shopping, and a wide range of cultural activities. The area is famous for its scenic beauty, rich history and proximity to the majestic Adirondack Mountains and lakes.
Albany is only three hours by car from New York City, Boston, and Montreal, Canada. The company also has a presence in Perth, Australia to support its growing base of international customers.
InfoEd Global takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package including 401(k) plans with 100% matching contributions, life insurance at no cost to team members, reimbursement programs for medical expenses, and more!
We ask that interested parties send their resume by email through the links below, by regular mail, or by fax. No phone calls, please.
Read through our listing of careers in software development.
InfoEd is an Equal Opportunity Employer.
Current Opportunities
Software Application Developer
InfoEd Global is a world leading software company that develops web-based applications. We are seeking full stack web developers with experience programming with Microsoft Languages such as C# and VB.NET. Ideal candidates will also be able to leverage JavaScript and utilize jQuery Libraries and other browser-based tools.
Core Responsibilities:
- Develop and maintain InfoEd’s eRA applications.
- Fix issues as identified by clients, Product Specialists and QA Analysts and respond with suggestions for improvement and enhancements.
- Interpret specifications to develop new functionality.
- Maintain proper coding standards.
Qualifications:
- Bachelor’s in Computer Science or Information Systems
- Experience with .NET, C#, and ASP
- JavaScript, jQuery, VBScript and web development tools such as Visual Studio are a plus
- Database knowledge — Oracle or SQL
Client Services Analyst
We are seeking a dedicated and enthusiastic Client Services Analyst to join our team. Our analysts work directly with world-leading institutions to implement and maintain our product and great relationships with our clients. Ideal candidates will have strong analytical, organizational, and communication skills, along with the ability to work proficiently with web-based applications and Microsoft Products. Previous experience in managing strategic relationships or technical support experience preferred.
Core Responsibilities:
- Independent management of client-reported support tickets that can be functional or technical in nature (e.g. software configuration, data, product enhancement)
- Troubleshooting, analysis, and documentation of application behavior to resolve issues and/or escalate to our team of developers for more complex cases
- Use advanced functional application knowledge to advise customers on the different functionalities of our applications, in relation to their business processes
- Liaise with cross-functional groups internally as needed to ensure customer requests are addressed
- Lead weekly or monthly client calls and discussions to provide support-related updates, educate clients, or capture business requirements as needed
- Ownership of projects and initiatives assigned by Client Services Management
- Support the implementation team by participating in business process mapping discussions and capturing requirements/specifications
- Ability to work across time zones and travel to client locations as needed
Qualifications:
- Bachelor’s Degree or equivalent work experience
- Excellent written and verbal communication skills
- Highly organized and able to balance multiple priorities in a fast-paced environment
- Strong analytical and problem-solving skills
- Strong working knowledge of MS Office products and other common PC applications